Why you should stop insulting customer service representatives

Today on the Techpoint Africa Podcast, our Managing Editor, Emmanuel sits down with Emmanuel Gbolade, Co-founder and CEO of communication startup, Termii to discuss customer service in today's digital world, especially in the fintech space.

They discuss the role of third parties in service delivery, customer communication, the need for a strong and implementable support system, and some of Termii's plans for consumers.

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Timestamps
00:00 - Intro
01:53 - We meet Termii and Emmanuel
06:59 - Termii, but for the everyday person
09:57 - How to retain and communicate better with customers
17:50 - Behind the scenes of a communication downtime
24:21 - How do you handle customer support training
26:34 - Dealing with a large customer base
32:05 - Lessons from building in silence
35:40 - Who Termii works with
39:39 - What you're doing wrong in customer support

Useful links

• From Lagos to San Francisco: Emmanuel Gbolade’s journey building Termii 
• Termii Elevate 1.0 Conference — Scaling with stellar communication technologies

This episode was produced by Ogheneruemu Oneyibo and Gracious Sede

Email us your feedback at [email protected]. Visit www.techpoint.africa for more stories.

Music - Beach by MBB - https://www.youtube.com/watch?v=dEnQ8dHwDSk